AI voice agent
Call & just ask
Ring our main line and Heidi picks up on the first tone — no waiting music, no opening hours. Check availability, book or change a stay by voice.
Call +41 79 566 30 00 →
Your 24/7 AI concierge
Grüezi, I’m Heidi.
I’m the digital host of Swiss Hotel Apartments. Ask me about availability, bookings, check‑in, your stay — or the best fondue near your apartment. I answer in seconds, day and night, by voice, WhatsApp or chat.
● Online now · Available 24/7 · English, Deutsch, Français & more
Talk to Heidi
One host, four ways to reach her.
Pick whichever feels most natural — it’s the same Heidi on every channel, and she remembers what you need.
WhatsApp
Message like a friend
Text Heidi the way you text friends — photos, voice notes and questions welcome. Confirmations and directions arrive in the same thread.
Chat on WhatsApp →
Website chat
Chat while you browse
Comparing residences in Interlaken, Grindelwald or Montreux? Heidi sits in the corner of every page of our website, one click away.
Open the website chat →
Social media
Slide into our DMs
Heidi also answers direct messages on our social channels — follow along for new residences and alpine inspiration.
At your service
What Heidi can do for you.
Availability & booking
Check dates, compare apartments and book directly — best rate, no middleman.
Check‑in & access
Door codes, arrival times, parking and step‑by‑step directions to your residence.
During your stay
Wi‑Fi, appliances, housekeeping, late check‑out — sorted in one message.
Local recommendations
Restaurants, excursions, ski passes and trains — tips from a local, available at 2 a.m.
Chauffeur service
Arrange airport transfers and private drives across Switzerland in a few messages.
Invoices & changes
Receipts, date changes and cancellations — handled instantly, confirmed in writing.
Real people, too
Prefer a human? Natürlich.
Just say “I’d like to speak to a person” and Heidi hands you over to our guest relations team — or reach them directly below.
Phone+41 58 261 99 99
Emailhello@swisshotelapartments.ch
OfficeRue du Théâtre 9, 1820 Montreux, Switzerland