Meet Heidi
Our AI concierge,
awake at 3am.
Heidi answers instantly — booking questions, arrival details, restaurant tables — and hands you to our team the moment a human is needed.
Get in touch
Our team answers in English, French, German and Arabic — by phone, email, or chat, around the clock.
Rue du Théâtre 9
1820 Montreux, Switzerland
Untere Bönigstrasse 8
3800 Interlaken, Switzerland
Our concierge team and AI assistant answer in the same place — website, WhatsApp, Instagram or Facebook.
Start a conversation
Meet Heidi
Heidi answers instantly — booking questions, arrival details, restaurant tables — and hands you to our team the moment a human is needed.