Front Desk Supervisor (Engelberg Branch) is required for Swiss Hotel Apartments, Switzerland.
Daily Plan and oversee and execute Day to Day Operation for the Front Desk including hotel standard procedures, check-in/out, housekeeping, supplies, cleanliness, guest satisfaction.
Promote a culture of excellence in guest care through a warm welcome and a desire to exceed expectations.
Work alongside all other departments to ensure the smooth running of the day-to-day operations.
Conduct regular operations meeting with all branch members to discuss routine operational matters, departmental performance targets and guest feedback.
Be responsible for all the day-to-day queries, complaints or problems that arise in the branch.
Monitor the branch functions book and familiarize yourself with all updates & amendments.
Liaise daily with the GM and Direct Manager to forecast the hotel business on a weekly basis and plan accordingly.
Maximize financial opportunities and achieve pro-active up-selling environment throughout the property.
Carry out Duty Management shifts as required.
Conduct regular fire walks and Health & Safety audits.
Promote a positive employee relations culture through effective communication and regular team meetings.
Carry out regular inspections of all departments in the areas of guest service delivery, cleanliness, presentation, service delivery, employee presentation and grooming.
Ensure that reasonable care is taken for the Health and Safety of yourself, other employees, guests and any other persons on the premises.
Degree in Hotel Management or Similar is required.
German Speaking is a must.
Reside in Switzerland is a must.
At least two years of experience in similar job role
Switzerland Hospitality Industry Experience is preferred.
Excellent verbal and written communication skills
Must have valid driver’s license.